Frequently Asked Questions
Answers to all your questions about ace567
From opening an account to depositing via bKash, claiming bonuses, and safe gaming — find out everything about ace567.
ace567 is one of Bangladesh's popular online betting and casino platforms. New players and experienced bettors alike often have many questions. On this FAQ page, we have provided clear and detailed answers to the most common questions about account registration, transactions via bKash and Nagad, game rules, bonus terms, and responsible gaming. If you cannot find an answer to your question, contact our 24/7 live chat support.
Account and Registration
Sign up, login, and profile management
To open an account at ace567, you need an active mobile number, a valid email address, and a strong password. The registration process can be completed entirely in English and your account is activated within just a few minutes. Please note that this platform is for those aged 21 and above only.
No, each person may open only one ace567 account. Having multiple accounts under the same person is considered a violation of the platform's policy and all associated accounts may be suspended. This rule is strictly enforced to ensure a fair and balanced playing environment.
Use the "Forgot Password" option on the ace567 Login page. A verification code will be sent to your registered mobile number or email. You can use that code to set a new password. The whole process typically takes about 5 minutes. If you have trouble, contact us via live chat.
ace567 follows an identity verification process to ensure safe and responsible gaming. Identity documents (national ID or passport) may be requested for large withdrawals or in cases of suspicious activity. Keep your account details accurate to avoid any issues with transactions.
Yes, ace567 is fully mobile-friendly. The site works smoothly on any Android or iOS smartphone browser. No separate app download is needed. Play comfortably on mobile data or Wi-Fi.
Deposits and Withdrawals
Related to bKash, Nagad, Rocket, and bank transfer
The minimum deposit at ace567 is ৳500 — this applies to all methods including bKash, Nagad, Rocket, and bank transfer. There is no separate minimum for each method. The minimum withdrawal amount is ৳1,000.
Deposits to ace567 via bKash are generally instant. After payment is confirmed, the balance is added to your account within a few seconds to a few minutes at most. If there is a delay for any reason, contact live chat support with your payment reference number.
Yes, ace567 supports both Nagad and Rocket mobile banking. Direct transfers from any bank including Dutch-Bangla, City, BRAC, or Sonali Bank are also available. The minimum deposit is ৳500 for all methods.
The withdrawal process at ace567 is generally completed within 5 to 30 minutes. Approved withdrawals to bKash or Nagad arrive the fastest. Bank transfers may take slightly longer but still within 30 minutes.
ace567 does not charge any transaction fees of its own. However, your bKash, Nagad, or bank provider may apply their own service charges. It is a good idea to check your mobile banking app's fee structure before making a transaction.
Wait up to 30 minutes. If the money still has not arrived, contact ace567's 24/7 live chat support and provide your withdrawal reference number and amount. Our support team will verify and resolve the matter promptly.
Games and How to Play
Cricket betting, slots, live casino, and more
To bet on BPL (Bangladesh Premier League) matches at ace567, log in to your account and go to the Cricket section. From the list of active matches, choose the one you want. You will find various betting options including match winner, top batter, and highest run scorer. Read the odds carefully before placing a bet.
ace567 offers slot games from Pragmatic Play, PG Soft, JILI, and several other well-known providers. Gates of Olympus, Sweet Bonanza (Pragmatic Play); Fortune Tiger, Fortune Rabbit, Mahjong Ways (PG Soft); Super Ace, Fortune Gems, Crazy 777 (JILI) — these are among the most popular. See the full list on the Slots page.
RTP (Return to Player) is the theoretical long-term average return percentage of a game. For example, a 96% RTP means that theoretically ৳96 is returned for every ৳100 wagered. However, this is a statistical average — results in any single session can vary. RTP is not a guarantee of winnings.
Yes, ace567 gives fair play the highest priority. All games on the platform are developed by reputable international game providers who use Random Number Generator (RNG) technology. This means every result is completely random and unpredictable. Our site is secured with SSL encryption.
In the ace567 live casino section, you can play Baccarat, Roulette, Blackjack, Dragon Tiger, and Teen Patti with real-time dealers. Studio games from top providers like Evolution Gaming and Ezugi are streamed live. It is the closest experience to a real casino over the internet.
Bonuses and Promotions
Welcome bonus, wagering, and offers
New members at ace567 receive a 120% bonus up to ৳15,000 on their first deposit. For example, depositing ৳1,000 adds ৳1,200 in bonus for a total balance of ৳2,200. Or depositing ৳26,000 earns the maximum ৳15,000 bonus for a total balance of ৳41,000. The bonus is added automatically as soon as the first deposit is made after registration.
The wagering requirement for the ace567 welcome bonus is 25x. This means you need to wager a total amount equal to the bonus multiplied by 25 before you can withdraw the bonus funds. Withdrawals can be requested after this condition is met.
Generally, ace567 bonuses can be used for both casino games and sports betting. However, specific promotions may have their own conditions — some bonuses may apply only to slots or only to sports betting. Check the detailed terms for each bonus on the Promotions page.
ace567's VIP program has three levels: Bronze, Silver, and Gold. You can move up to higher levels through regular play and transactions. Bronze level offers up to 0.3% weekly cashback, Silver offers 0.7%, and Gold offers 1.0%. No separate application is needed — levels are upgraded automatically.
Yes, ace567 periodically offers special promotions for occasions such as Eid, Pohela Boishakh, Victory Day, and events like BPL and the T20 World Cup. These offers are time-limited and come with specific conditions. Check ace567's Promotions page regularly for the latest updates.
Security and Responsible Gaming
Age limit, self-exclusion, and support
ace567 is for those aged 21 and above only. This age limit is mandatory for opening an account and participating in betting activities. No accounts or transactions from underage individuals are accepted.
Yes, ace567 uses SSL encryption technology to keep all personal information and financial transactions secure. Your personal data is never sold or transferred to third parties. For more details about our privacy practices, see the Privacy Policy page.
ace567 takes responsible gaming very seriously. If you are concerned about your gaming habits, contact our live chat support or use the self-exclusion and spending limit tools available on the Responsible Gaming page. We are here for you.
Self-exclusion is a feature that lets you take a temporary or long-term break from ace567 on your own. During this period, logging in to the account or placing bets will not be possible. To activate self-exclusion, contact live chat support or visit the Responsible Gaming page.
You can reach ace567 in two ways: use the 24/7 live chat feature available on any page of the site to speak directly in English, or send an email to [email protected]. Our English-speaking support team is ready around the clock.
Still have questions?
Our 24/7 English support team is always here for you. Get instant answers via live chat or ask in detail by email.
Live Chat
24 hours, 7 days instant support in Bengali
Email Support
[email protected] — for detailed inquiries