ace567 Privacy Policy

ace567 ("we", "us", or "the platform") provides a safe and reliable online betting and casino service for players in Bangladesh. By using the ace567.cam website, you agree to the terms of this privacy policy.

This privacy policy describes what information we collect, why we collect it, how we use and store that information, and what steps we take to protect your information. We ask that you read this policy carefully before using any ace567 service.

This policy applies to the ace567.cam website, mobile applications (where applicable), the live chat support system, and all digital communication channels associated with ace567.

ace567 may collect the following types of information. Each piece of information is collected for a specific purpose and is not used beyond that purpose.

2.1 Registration and Account Information

When you create an account at ace567, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Email address
• Mobile number
• Username and password (stored in encrypted form)
• Residential address

2.2 Identity Verification (KYC) Information

For the purpose of secure transactions and prevention of financial fraud, we may request the following documents through the "Know Your Customer" (KYC) process:

• Copy of National Identity Card (NID) or passport
• Bank or mobile banking account information (relating to bKash, Nagad, Rocket)
• Selfie or photo ID for individual identity confirmation (if required)

2.3 Financial Transaction Information

To manage deposit and withdrawal processes, we store the transaction date, amount, method (bKash, Nagad, Rocket, bank transfer), and relevant reference numbers.

2.4 Technical and Usage Information

To improve your device and browsing experience, we automatically collect:

• IP address
• Browser type and version
• Device type (desktop, mobile, tablet)
• Session cookies and local storage data
• Page visit history and duration
• Referrer URL (which site you came from)

ace567 uses collected information only for the following lawful purposes. We never sell your information or share it with unauthorised third parties.

ace567 never sells your personal information. However, in the following limited circumstances, necessary information may be shared with specific third parties:

4.1 Payment Processors

Financial information necessary to complete transactions is shared with bKash, Nagad, Rocket, and bank transfer services. These organisations are governed by their own privacy policies.

4.2 Game Technology Providers

Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other game providers may access minimal technical information to ensure the security and fair play of their platforms.

4.3 Technology Service Providers

Information is processed under strict confidentiality agreements with partner organisations providing cloud hosting, cybersecurity, analytics, and customer service software.

4.4 Legal Obligations

If we receive a valid directive from a law enforcement agency or a competent court, ace567 may provide the necessary information to fulfil legal obligations.

The ace567 website uses cookies and similar technologies that improve your browsing experience. Cookies are small text files stored in your browser.

Cookies We Use

• Essential cookies: For maintaining login sessions, security tokens, and the basic functionality of the site. Without these, the site does not work properly.
• Functionality cookies: For remembering your preferred language, theme, and account settings.
• Analytics cookies: For collecting statistics on site visits and usage to improve the service. This information is analysed in aggregated and anonymous form.

You can control or reject most cookies by changing your browser settings. However, disabling essential cookies may cause some ace567 services to not work properly.

ace567 employs industry-standard security measures to protect your personal information. We take the following steps:

6.1 Technical Protection

6.2 Data Retention Period

We retain your information while your account is active. After an account is closed, certain information may be retained for as long as necessary to meet legal obligations, resolve financial disputes, or investigate fraud. After that, information is securely deleted.

6.3 Response to a Data Breach

In the event of a data breach, ace567 will notify affected users as quickly as possible and take immediate steps to mitigate the damage.

As an ace567 user, you have the following rights regarding your personal information:

Right to Access Information

You may request from ace567 at any time a copy of the information we hold about you. This request is generally fulfilled within 30 business days.

Right to Correct Information

If any information in your account is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly in account settings; in some cases, customer service assistance may be required.

Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing financial transactions.

Right to Opt Out of Promotional Communications

You may unsubscribe from ace567 promotional emails or messages at any time. This can be done through account settings or by contacting customer service. However, important service-related messages (such as transaction confirmations) will continue to be sent.

Right to Close Account

You may request to close your ace567 account at any time. Please ensure that all pending withdrawals are completed before closing the account.

ace567 is operated for those aged 21 or above only. We do not knowingly collect or store information from any person under the age of 21.

Age is verified at the time of registration and, where necessary, confirmed through identity documents in the KYC process. If we learn that a minor has created an account using false information, that account will be closed immediately and all related information will be deleted.

If a parent or guardian believes their minor child is using ace567, please contact our customer service immediately.

ace567 may update this privacy policy from time to time. If there are significant changes to the service or if the policy changes due to regulatory requirements, we will notify you by email or through a notice on the platform.

The "Last Updated" date at the top of the policy always reflects the date of the most recent change. Continuing to use ace567 after a change means you accept the updated policy.

Previous versions of the policy are retained and may be provided upon request.

If you have any questions, complaints, or information-related requests regarding this privacy policy, please contact us. Our privacy team is ready to resolve any concerns you may have.

To learn more about our terms of service, visit the Terms and Conditions page. For information on responsible gaming, visit our Responsible Gaming page.