Safe Gaming Policy

ace567 Responsible Gaming — Your safety is our priority

ace567 believes that gaming should be an enjoyable form of entertainment — never a source of distress. We are committed to ensuring the wellbeing and safety of every player.

What is Responsible Gaming and why does it matter?

Online gaming and betting can be a form of entertainment — but awareness and control are essential. Responsible gaming at ace567 means maintaining full control over your time, money, and emotions. When gaming goes beyond entertainment and becomes a habit, it can cause harm to your personal and family life.

We want every member to play in a safe environment. That is why we provide a range of tools and measures — such as deposit limits, time-out, and self-exclusion — to help you keep gaming under control.

21+

ace567 is for persons aged 21 or older only. Accounts belonging to minors are closed immediately.

Important Warning

Never treat gaming as a source of income. Every bet is an entertainment expense — keep that in mind when you play. Your regular expenses — such as rent, utility bills, and your children's education costs — should never come out of your betting budget.

Our Protective Tools

Set Deposit Limits

Set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set it takes effect immediately, and increasing it requires additional verification. This tool helps you stay within your budget.

Time-Out

If you feel you need a break, activate a time-out for anywhere from 24 hours to 30 days. During this period you will not be able to access your account or place bets — it is a simple but effective way to take a break.

Self-Exclusion

Use the self-exclusion option for a long-term break. Your account can be kept permanently closed for 6 months or more. While self-exclusion is active, ace567 will not send you any promotional messages either.

Age Verification

ace567 strictly enforces the 21+ age requirement. We may request proof of age at registration and at any other time if needed. Keeping minors away from gaming is one of our highest responsibilities.

Gaming History Review

Log in to your account at any time to view your own betting history, deposit and withdrawal records, and session duration. Staying aware of your own habits is the first step in responsible gaming.

24/7 Support

If you want to talk about a gaming problem, our Bangladeshi support team is ready in live chat seven days a week, twenty-four hours a day. Speak directly in Bengali — we are always ready to help.

Warning Signs of Problematic Gaming

If any of the following signs appear in your behaviour, it is time to seek help.

  • Spending more money than your set gaming budget and trying to place larger bets to recover losses.
  • Hiding the amount you game from family or friends, or lying about it.
  • Spending time gaming while neglecting work, studies, or family responsibilities.
  • Feeling anxious, restless, or irritable when you are unable to game.
  • Taking on debt or dipping into savings to continue gaming.
  • Repeatedly trying to stop gaming but failing each time.

Practical Tips for Healthy Gaming

Following these simple habits will keep gaming enjoyable at all times.

  • Set a clear budget before you play and stick to it strictly.
  • Set a time limit — decide in advance how much time you will spend gaming each day.
  • Never game while drinking alcohol or when you are overly tired.
  • Never increase your bets with a "Chasing Losses" mindset.
  • Spend time with family and friends — gaming is not a substitute for social life.
  • Take regular breaks and use self-exclusion or time-out when needed.

How do Self-Exclusion and Limits work?

Daily Deposit Limit

Set the maximum amount you can deposit on any given day. Once the daily limit is reached, no further deposits can be made for that day. The new limit takes effect after midnight the following day.

Weekly and Monthly Limits

Choose a weekly or monthly limit to control the total amount deposited over a week or a month. This is the most effective way to manage your budget over the long term.

Permanent Self-Exclusion

If you feel you need a complete break from gaming, apply for permanent self-exclusion. Let our support team know via live chat — we will close your account immediately.

Need help? We are always here.

If you feel that gaming is causing problems in your life, contact ace567's 24/7 live chat support. Our Bengali-speaking team will help you take the right steps with complete confidentiality. You can also reach us by email: [email protected]

Protection of Minors

ace567 strictly follows the 21+ age policy. Our platform is not for minors. We ask parents to use family protection software on your devices so that children and teenagers cannot access gaming or betting sites.

We verify age at registration. If evidence of a minor is found on any account after that, it will be closed immediately and deposited funds will be returned. ace567 always places the highest importance on proper identity verification.

If you suspect that someone in your family is using ace567 secretly — especially a minor — please notify our support team immediately.

Advice for Parents

Keep parental controls active on your devices and browser. Keep your ace567 account password out of reach of children. Use trusted filtering software to block gaming sites on your devices. And have open conversations with your children about the risks of online gaming.

Common Questions about Responsible Gaming

After logging in to your ace567 account, go to the Account Settings section and select the "Responsible Gaming" or "Deposit Limits" option. There you can set daily, weekly, or monthly limits. Lowering a limit takes effect immediately, but increasing a limit requires a seven-day waiting period. Contact live chat if you need assistance.

Yes. If there is a remaining balance in your account when self-exclusion is activated, it will be returned via the standard withdrawal methods — bKash, Nagad, Rocket, or bank transfer. Withdrawals are typically processed within 5–30 minutes. Contact live chat for more details.

Time-Out is a short-term break — usually from 24 hours up to 30 days. During this period the account cannot be used, but it is automatically reactivated once the period ends. Self-exclusion is a long-term or permanent measure — 6 months or more — and reactivating it requires an additional verification process.

Absolutely. The ace567 support team provides full service in Bengali and is available seven days a week, 24 hours a day. Contact us via live chat or email at [email protected]. All responsible gaming requests are handled with complete confidentiality.

Start by contacting ace567's live chat — we can point you in the right direction. Beyond that, in Bangladesh you can reach out to the National Institute of Mental Health (NIMH) and the psychiatry departments of various government hospitals for mental health support. Support from family and friends is also extremely important during this time.

The minimum deposit amount at ace567 is ৳500 and the minimum withdrawal amount is ৳1,000. The same limits apply across all methods — bKash, Nagad, Rocket, and bank transfer. As part of responsible gaming, we advise that you only deposit an amount you can afford to lose.

Play responsibly at ace567

Let gaming be an enjoyable experience. Enjoy our cricket, slots, and casino games — always within your limits.